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Sunday Telegraph expose on self storage insurance rip off by the self storage companies

Sam Parker, journalist for the Sunday Telegraph, finds 'Customers who buy contents insurance through their self storage firm are routinely overpaying by three times more than they could get elsewhere.'

We will shortly being posting his entire article on our site.

 
 

My chosen self-storage facility insists I purchase their insurance and not from yourselves. How come ?

Many self-storage facilities use the insurance as a significant revenue stream, and insist on you purchasing their insurance (similar to past practise with the travel industry insisting you bought their travel insurance). We are of the opinion this is unfair and goes against the spirit of The Competitions Act of 1998 and The Consumers Rights Act of 2015 which addresses restricted business practices, unfair terms in consumer contracts and abuse of a dominant market position.

 
 

Your Policy covers the same as that from the Self Storage operator and other web based schemes but your premiums are significantly cheaper. How come?

We are totally transparent in all our costings and do not charge excessive fees or artificially 'gross up' the rate set by the Insurer.

 
 

I only want to insure my goods for a few days. Is this allowed ?

Yes, unlike our competitors we only charge a daily rate for the actual period of time your goods are in store with NO minimum premiums or minimum period of time

 
 

My Policy is due to expire in a week/month’s time but I have already taken my goods out of store. Do I get a rebate of premium ?

Our premium is rated on a daily basis so any for any unused insurance period will be entitled to a premium rebated.

 
 

My Policy is due to expire, how do I go about extending cover ?

You will need to log in to your account and simply purchase a new Policy for the period of additional storage required.

 
 

What happens in the event of a claim ?

All claims are handled by the Insurer but we receive regular reports to ensure all claims are handed in a timely manner and there is no undue delay with the management of your claim. Please note Insurers have no desire to delay settlement but can only settle your claim in accordance with the terms and conditions of the Policy.

 
 

What type of goods are excluded under the Policy Conditions ?

These are clearly set out in the Terms and Conditions but we have endeavoured to keep the list of excluded items to a minimum.

 
 

What is the extent of cover offered under the Policy conditions ?

These are clearly set out in the Terms and Conditions of the Policy and fully meet the minimum requirements required by the Self-Storage Association.

 
 

What type of storage facilities are acceptable ?

We can insure goods stored in any recognised self storage facility who is a member of the Self Storage Association (SSA) or British Association of Removers (BAR). We cannot accept goods insured in private facilities such as garages or lock ups or goods stored in wooden boxes or wooden lift vans provided by the self-storage operator.