What should I do in the event of a Claim?
You must take all measures under your control to minimise any loss.
In the event of loss or damage which may give rise to a claim please refer to your Policy but you must notify us as soon as possible and no later than 7 days after you have taken delivery of your goods of any loss or damage by emailing [email protected] or calling 0333 577 1699.
- You will then be allocated a Claims Service Manager who will assist you throughout the entire claims process.
- Please do not throw away any damaged items until instructed to do so as we may wish to inspect these.
- Notification of any items subject to your claim not notified within 7 days from date of delivery WILL NOT be considered.
How long will it take to settle my Claim?
This will depend on the type of claim and the value involved:
In most instances settlement of your claim is based on the cost to repair or replace any article lost or damaged (whether wholly or in part) or to make a cash settlement.
We are committed to try and settle your claim as soon as possible, once all the relevant information has been supplied.
We may appoint an independent Loss Adjuster (at our own expense) to assist you with your claim.
All claims will be settled in accordance with the terms, clauses and conditions of the cover. Any policy excess will de deducted from the final settlement figure.
