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What should I do in the event of a Claim?


You must take all measures under your control to minimise any loss.

In the event of loss or damage which may give rise to a claim please refer to your Policy but you must notify us as soon as possible and no later than 7 days after you have taken delivery of your goods of any loss or damage by emailing  or calling 0333 577 1699.

  • You will then be allocated a Claims Service Manager who will assist you throughout the entire claims process.
  • Please do not throw away any damaged items until instructed to do so as we may wish to inspect these.
  • Notification of any items subject to your claim not notified within 7 days from date of delivery WILL NOT  be considered.

How long will it take to settle my Claim?


This will depend on the type of claim and the value involved:

  • In most instances settlement of your claim is based on the cost to repair or replace any article lost or damaged (whether wholly or in part) or to make a cash settlement.

  • We are committed to try and settle your claim as soon as possible, once all the relevant information has been supplied.

  • We may appoint an independent Loss Adjuster (at our own expense) to assist you with your claim.

  • All claims will be settled in accordance with the terms, clauses and conditions of the cover.