What should I do in the event of a Claim?
You must take all measures under your control to minimise any loss.
In the event of loss or damage which may give rise to a claim under this insurance you must notify us as soon as possible and no later than 7 days after you have taken delivery of your goods of any loss or damage by emailing [email protected] or calling 01905 27775
- You will then be allocated a Claims Service Manager who will assist you throughout the entire claims process.
- Please do not throw away any damaged items until instructed to do so as Insurers may wish to inspect these.
- Notification of any items subject to your claim not notified within 7 days from date of delivery WILL NOT be considered.
How long will it take to settle my Claim?
This will depend on the type of claim and the value involved:
Insurers are entitled to settle your claim based on the cost to repair or replace any article lost or damaged (whether wholly or in part) or to make a cash settlement.
Insurers will endeavour to settle your claim as soon as possible, once all the relevant information has been supplied.
Insurers may appoint a Loss Adjuster (at their own expense) to assist you with your claim.
All claims will be settled in accordance with the terms, clauses and conditions of the Policy.
